AI Platform
Terms of Service

“Services”

Provider’s AI platform services, including (a) LLM Inference (model APIs and endpoints); (b) GPUaaS (on-demand or reserved GPU instances); and (c) Fine-Tuning (training/adapter jobs, evaluation, hosting of tuned models).

“Customer Content”

Inputs, prompts, datasets, code, and configurations you provide; and “Output”: model responses generated from your inputs.

“Usage Data”

Telemetry and operational metrics about how the Services are accessed (e.g., request counts, error rates, latency).

“Fine-Tuned Model”

A base or hosted model that has been adapted using Customer Content via our Fine-Tuning Services.

“Credits”

Pre-paid monetary value redeemable for Services.

“Subscription Plan”

A time-based plan with included entitlements, limits, and overage pricing.

“AUP”

Acceptable Use Policy (Appendix A).

You must provide accurate information, keep credentials confidential, and ensure your users comply with this TOS and the AUP. You are responsible for all activity under your account and any API keys issued to you.

Do not use the Services to violate law or rights, generate or disseminate malware, infringe IP, cause harm, or process content contrary to UAE public order/morality. We may suspend/terminate for violations and will act on lawful takedown requests.

The full policy is set out in Appendix A.

5.1 Pricing & TaxesPricing is published in the dashboard or Order Form and may change on 10 days’ notice (except for committed/subscription terms already in effect). Fees exclude UAE VAT (currently 5%) and other applicable taxes, which you must pay.

5.2 Pre-Paid CreditsPurchase & use. Credits may be purchased in your account and automatically applied to usage. Expiration. Credits expire 9 months after purchase unless stated otherwise in an Order Form. No refunds/transfer. Credits are non-refundable and non-transferable except where required by law. Currency. Credits are denominated in [USD/AED]. Exchange rates and taxes may affect effective purchasing power.

5.3 Subscription PlansTerm & renewal. Plans are month-to-month or annual and auto-renew unless you cancel in the console before the next term begins. Included entitlements. If you exceed plan limits, overage rates apply. Non-refundability. Fees are billed in advance and are non-refundable, including for partial periods, except where required by law.

5.4 Invoices; Late PaymentInvoices are due within 15 days of issue unless paid by card/credits at time of purchase. We may charge late fees/interest permitted by law, suspend Services for non-payment, and recover collection costs.

Your rightsYou retain all rights in Customer Content and, as between you and us, in Outputs, subject to third-party model licenses and applicable law.

Our IPWe own the platform, branding, models we create, APIs, documentation, and usage analytics.

FeedbackYou grant us a royalty-free license to use feedback to improve the Services.

Some models are provided under third-party licenses (open-source or commercial). Your use of those models via our platform is subject to those licenses; where a third-party license conflicts with this TOS, the license terms for that model control your model-specific rights and restrictions. We are not responsible for third-party services outside our reasonable control.

RolesFor Hosted Services we act as processor of Customer Content, and you are the controller.

No training on Customer Content by defaultWe do not use your inputs, outputs, or datasets to train or improve our or others’ models unless you opt-in in writing or in the dashboard.

Operational logsMinimal request metadata is retained for up to 30 days for fraud/abuse, support, billing, and safety (longer if required by law or to resolve open tickets). You may request log minimization where technically feasible.

Fine-tuning storageDatasets and intermediate artifacts are stored encrypted at rest and deleted within 30 days after you delete the project or upon written request (unless longer retention is required by law or for dispute resolution).

Data localizationCustomer Content is processed in the UAE unless you configure a multi-region or consent to cross-border transfers consistent with UAE PDPL/DIFC/ADGM rules.

SecurityWe maintain administrative, technical, and physical safeguards consistent with UAE national information security requirements (e.g., UAE IAS) and a shared-responsibility model. See Appendix B.

Sub-processorsWe may use vetted sub-processors; we remain responsible for their performance and will provide a current list upon request.

You must not rely on Outputs as a substitute for professional advice or for autonomous decisionmaking in safety-critical contexts (e.g., medical diagnosis, legal decisions, aviation, nuclear). Use humans-in-the-loop and evaluate outputs for accuracy and bias before use.

We may improve, add, or remove features. Beta or preview features are provided “as is” and may be suspended at any time.

By youCancel renewals in the console at any time; your plan remains active until the end of the current term.

By usWe may suspend or terminate for material breach (including AUP violations or non-payment) after notice and an opportunity to cure where feasible; immediate action may be taken to protect the platform or comply with law.

EffectOn termination, your access ends. You have 10 days to export Customer Content and Outputs unless legally restricted; thereafter we delete content per §8.

Except for the SLA below, the Services are provided “as is” and “as available.” We disclaim implied warranties (merchantability, fitness, non-infringement) to the maximum extent permitted by law.

By youYou will defend and indemnify us against claims arising from (a) your Customer Content or your use of Outputs; (b) your breach of this TOS or AUP; or (c) your violation of law or third-party rights.

By usWe will defend and indemnify you against third-party claims alleging that our platform (excluding models you select, Customer Content, or third-party components) directly infringes IP rights, with standard exclusions (combinations, modifications, non-current versions, AUP violations).

LimitationEach party’s aggregate liability in any 12-month period is capped at the greater of (i) fees paid by you to us in that period for the affected Services or (ii) one month of fees.

ExclusionsNo liability for indirect, special, incidental, consequential, punitive, or lost profits, subject to non-excludable law.

This TOS is governed by DIFC law; the DIFC Courts have exclusive jurisdiction. We may seek enforcement or injunctive relief in any competent court if needed.

You represent that you are not subject to sanctions and will not use the Services in violation of UAE or applicable international export/sanctions controls.

We may update this TOS with 30 days’ notice. Continued use after the effective date constitutes acceptance.

You must not use the Services to:

• Violate law or rights; process or generate content contrary to UAE public order/morality; or store/process illegal content.
• Infringe IP, privacy, or publicity rights; scrape or de-identify datasets unlawfully; or re-identify individuals.
• Generate malware, exploits, or facilitate harm (e.g., phishing, deepfakes to defraud, instructions for violent/illegal acts).
• Circumvent safety systems, rate limits, or access controls; probe or stress the platform except under an approved test plan.
• Train models on third-party content without rights or required consents; upload special-category personal data without a lawful basis.

Enforcement. We may warn, filter, throttle, suspend, or terminate; in urgent cases we may take immediate action to protect the platform and comply with law.